Gavagai Explorer offers two different types of payment methods: credit card payments and invoicing. After your trial period has ended, upon login, you will be prompted to choose the plan you want to start the subscription on. You can also do so at any time during your trial period by going to your account page and clicking on the "Start subscription" button. Select your plan and enter your payment details to activate it. Alternatively, you can contact our customer support, so that we can set up invoice payments for you.
Our standard subscription plan gives you 3 project slots and 1200 credits per month. If you need something more tailored to your specific needs, we also offer Enterprise solutions with volume-based discounts. Feel free to contact us!
Each row in your uploaded file corresponds to one credit charged to your account. As soon as you hit the 'Explore' button for the first time for a given project, the corresponding credits will be deducted. This means that if there is an error with your file during the upload process, you won't be charged, as you have not been able to proceed to the exploration phase.
With each plan we include a number of credits each month. If you need more credits for exploration you can purchase them on your account page. As long as your account is active (the monthly subscription cost is paid), the credits purchased do not expire. The Explorer 'Enterprise' plan provides the possibility to have a custom number of monthly credits included with the subscription.
You can check the number of remaining credits you have on the "Account" page.
Every account plan has a fixed number of project slots that you are allowed to use. If you require more or less project slots you can contact us. You can also view the number of available project slots in your account on the "Account" page.
To start the process of upgrading or downgrading, first, log in to your account and then go to the account page. If you have not yet entered your credit card information you need to do so before you upgrade or downgrade because you may be charged for the upgrade. If your account is set to invoice billing you do not have to enter your credit card information. Then click 'Change Product Plan' and subsequently choose the plan to which you want to upgrade or downgrade.
Cancelling Your Account
If you decide to cancel your plan completely, you can click the 'Cancel Account' button and your account will be deactivated at the end of your billing cycle. To activate the account again, log in, add payment information and select a plan.
Please note that if you do cancel your account, all your projects will be deleted four months after the cancellation has taken effect.